Page 5 - Clanmil together magazine Christmas 2025

HERE TO HELP

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Y o ur Housin a nd Assets Officers

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At Clanmil, we want ever c ustome t o f ee s afe, supported, an p roud of thei h ome. Behind the
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scenes t wo key team h el m ak t ha h appen: Ou H ousin O fficers and ou A sset O fficers.
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T o gether the w or t o k ee y ou h om a nd communit r unning smoothly H er i s a l ittle more
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about what they do an h ow the c an help you.
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Y o ur Housin O fficer: Y o ur Assets Officer:
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Y o ur first poin o f contact Keepin h omes saf a nd well maintained
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Y o ur Housin O fficer is here to make sure you While Housin O fficer f ocus on people and
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ar h appy in your home an c ommunity T hey communities, Assets Officers look afte t he
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ar t he person yo c an turn to fo a dvice, homes themselves. The m ak s ur y our
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guidance o r a friendly chat abou a nything property is safe c omfortable a nd
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related to your tenancy. well maintained.
Housin O fficer h el w it t hing l ike: Assets Officers manage repairs, maintenance,
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• R en q ueries an p aymen a dvice an i mprovements to Clanmi h omes T hey ,
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arrang s afet c hecks, overse c ontractors a nd
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• A nti-socia b ehaviour concerns help pla f utur w orks to keep ou b uildings in
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• T enanc s upport an s ignpostin t o s ervices good condition.
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• N eighbourhoo i ssues or estate If yo r epor a r epai o r n otic s omething that is
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improvements no w t orking properly i t i s ofte t he Assets team
wh o rganise fo i t t o b e fi xed. They also help
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The a re ou a nd abou i n y ou a re r egularly, identify wher i nvestmen i s n eeded, such as
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visiting customers, checking communal spaces, ne w k itchens, bathrooms, or energy efficiency
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an w orking with loca p artner t o m ak y our upgrades.
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communit t he best it ca b e. Y o u m igh s ee
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your Housin O fficer at loca e vent o r c offee Their work help e nsur e very Clanmi h ome
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mornings a lway r eady to liste a nd help. meet o ur high standard f or safety c omfort,
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If yo a re strugglin w it s omething at home, an q uality.
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your Housin O fficer ca o ften connec y ou with
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the righ s upport w , hether that is energy advice,
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welfar h elp, or wellbein s ervices. Their goal is
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to make sure yo f ee c onfiden a nd secure in
your tenancy.
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Workin t ogethe f or you
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Although Housin a nd Assets Officers have
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different roles, the w or c losel t ogether . If a
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repair issu a ffects your tenanc o r a h ousehold matter need a m aintenance
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visit, the tw t eams coordinate so that nothin f alls throug t he cracks.
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Ever v isit p hone call, an i nspection is abou o ne thing: making sure
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customer h av a safe w , ell-manage h om a nd a p ositiv e xperienc w ith
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Clanmil.
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We ar o nl a call away
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If yo a ren’ s ur w ho to contac d on’t worry. Jus g et in touc w it u s a nd we
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will connec y ou with th r igh p erson W . hether it is your Housin O fficer for
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tenanc s upport or your Assets Office f or maintenanc m atters b ot t eams
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ar h er t o h el y ou live well.
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together magazine winter 2025 5
09/12/2025 09:21
Clanmil
together
32963 Clanmil together magazine Christmas 2025 a4 v9.indd 5 5 09/12/2025 09:21
32963
magazine
a4
v9.indd
Christmas
2025