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PERFORMANCE INFORMATION 2025-26 (cont.)
Compliments Stage 1 Complaints
received complaints resolved by
45 recorded 31 March 2026
49
49
Complaints 49 complaints were investigated
at stage 1 and 9 at stage 2 of our policy.
15 Repairs
2 Service charge Of the 49 stage 1 complaints, none remained open at
31 March 2026 and all 49 were responded to:
2 Tenancy management Upheld
2 Damp and mould 16 (32.5%)
Partially upheld
3 Staff 17 (35%)
3 Allocations and transfers Not upheld
16 (32.5%)
3 Planned works
2 Rent and arrears Of the 9 stage 2 complaints, 1 remained open at
31 March 2026 but all 9 have since been responded to:
12 ASB process
Upheld
1 Data protection 1 (11%)
Partially upheld
2 Heath and safety 4 (44.5%)
2 Other Not upheld
4 (44.5%)
20 Clanmil Housing | Annual Report and Accounts 2025-26
