Page 15 - Clanmil together magazine Christmas 2025

WHY CUSTOMER

HOME VISITS MATTER

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At Clanmil, ou h omes ar m or t ha b rick a nd mortar T he a re the
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hear o f o ur communities T ha i s w hy visiting customer i n t heir homes
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is such an importan p ar o f what we do T hese visits give us a c hance
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to listen, understand an m ak s ur e very home is safe, comfortable
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an a p lac p eopl a re prou t o l iv i n.
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Listenin t o w ha m atter m ost Y o ur voic m atters
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A h om v isit is an opportunit f or customer t o If we arrang a visit, please know it is never
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tell us directly what is goin w el a nd what could about inspecting I t i s abou l istening and
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be improved W . hether it is feedbac a bout workin t ogether . We will always le y ou know in
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repairs, question a bout rent o r s impl a c hat advanc w ho will be calling a nd ou c olleagues
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about lif i n y ou n eighbourhood, we want to will carr o fficia C lanmil identification Y ou t ime
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hear it T alkin f ac t o f ac h elps us understand an h onesty help us provid t he best possible
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individual circumstance b ette t ha w e e ver servic f or everyone.
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coul o ve t he phon o r b y e mail. T o gether w e m ak a difference
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Making sur h ome a re safe By openin y ou d oo a nd sharin y our
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an w el m l aintained experience y ou ar h elping us make every
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Clanmi h om a b ette p lace to live. Each
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During a v isit o ur team ca c heck that conversation give u s v aluabl i nsigh t ha h elps
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everything in your home is workin a s i t s hould.
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We ca s po s mall maintenanc i ssue b efore improv t he wa w e w ork, plan future projects
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an s upport ou c ommunities.
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the t ur i nt b igge p roblems an m ak s ure
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that safety checks s uc a s fi re alarms or So t he next time on o f o ur team come t o
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ventilation a re up to date T hese visit a lso visit, know that it is part of ou p romise to put
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allo w u s t o s ee first hand ho w o ur home a re customer fi rst, becaus h om i s w here every
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performing an w here improvements might good conversation begins.
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be needed.
Offerin s upport when it is needed
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Sometime a h om v isit reveal t ha s omeone
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coul u se a b it of extr h elp, mayb w ith
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energy costs, managing finance o r a ccessing
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loca s ervices. Ou s ta c an connec c ustomers
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with the righ a dvic o r s upport team s traight
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away I t i s on o f t he best ways we ca m ake
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sur n o on f eels left behind.
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Building stronger relationships
Hom v isit a re no j us a bout checking on
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properties T he a re abou b uildin t rust and
strengthening the bond betwee C lanmil and
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ou c ustomers W . he w e m ee p eopl w here
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the l ive, we ge t o k no w t he m a s i ndividuals.
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Tha p ersona c onnectio h elps us shape
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service t ha t ruly meet th n eeds of
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ou c ommunities.
together magazine winter 2025 15
09/12/2025 09:21
Christmas
32963 Clanmil together magazine Christmas 2025 a4 v9.indd 15 09/12/2025 09:21
32963
v9.indd
15
together
a4
Clanmil
magazine
2025