Page 16 - 34286 - Spring 2026 Together Magazine

HO W W E’R D OING
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Y o ur Annual Satisfaction Survey

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We’v r ecentl g ot the result o f t his Ou c olleague h av b een
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2025-26 W . e’ l ik t o t hank raised an s erious or urgent
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everyone wh w as contacte a nd concerns to follow up on them.
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gave their feedback Y ou v iews are We will publis m or d etai o n r esults
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We’r r eall p leased to be able to Report whic w ill be available in the
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shar t ha s atisfaction levels have Customer Document s ection on our
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increased. Overal s atisfaction has website over the summer Y ou can adaptations, service p rovide i n
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Satisfaction is up across ever a rea, Scheme Coordinato o r b y c alling a n ew buil h ome. Y o u m ay also
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to contac u s a nd tha w e’re getting out al o ur satisfaction surveys the handling of complaints or anti-
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better at providin r epair o n t ime. monthly. This will allo u s t o m onitor social behaviou r eporte b y y ou.
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there is more to do Y ou’v t ol u s Most of th s urveys ar c onducted an o f o ur satisfactio s urveys,
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we still need to work on repairs, on ou b ehal b y a c ompan c alled yo c an advise th c alle f rom
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at the next Custome C ouncil aspects of ou w ork, such as
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We have updated ou C ustomer We have update o ur Data Behaviou P olicy
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Privac N otic t o e xplain ho w w e Protection Officer’ e mail address
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proces y ou p ersonal data in a We have update t he section We have also reviewed
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cleare w r ay. on transferrin p ersonal data ou U nacceptable
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The main change a re as follows: outsid t he UK/EEA Behaviou p olicy. We
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We’v a dded clearer We have update t he cookies update i t t o m ak i t
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explanation o f o ur basi f or option y ou ca c hoos f ro m o n cleare w r ha t ypes of
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We have update t he type o f We have adde a s ection on considered , hat
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personal data we collect, and th u se of Artificia I ntelligenc ( AI) step w e w ill take to
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wh w e m ay shar i t w ith We have update t he section manage it a nd how
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ho w l on w e w il k ee y ou d ata available on ou w r ebsite or we and your rights are
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yo h av u nder UK GDPR in a s ummary of th p olicy
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16 together magazine summer 2026