Page 11 - 34397.04_Clanmil_Annual_Report_2026

Sectarian attacks on customers’ homes in North Belfast easier for them to access the services they need. We
last year required an intensive focus by our team to are stepping up to deliver 1,500 high-quality energy-
support families affected. The team’s response to this efficient new homes over the next five years through
extremely complex and sensitive situation exemplified innovative approaches and by making the most
outstanding collaboration, values-led decision making of every opportunity we get to create sustainable,
and a deep commitment to customer wellbeing. We attractive, well-designed homes that provide a real
are very proud of how our colleagues stood alongside pride of place.
customers at such a difficult time in their lives, offering
safety, dignity and humanity and were delighted that We will also adapt in this ever-changing world and
their efforts were recognised when they picked up the embrace the opportunities that brings. This will include
award for team of the year at the Chartered Institute major updates to our IT systems, adopting digital tools
of Housing All-Ireland Awards in March. to drive efficiency and productivity and investment
in training to equip our teams with skills that enable
Good governance is vitally important in all that we do, them to deliver an excellent customer service.
and we very much appreciate the ambition, drive and
encouragement provided by the Clanmil Board who We are confident in our ability to adapt and innovate
give their time, skills and expertise on a voluntary basis to deliver our core purpose. We will continue to listen
to support us to be and do better. During the year David to our customers and strengthen our services. We
Orr, Kevin O’Neill and Niall Adams stepped down from are committed to building a culture at Clanmil of
the Board, and we would like to thank them for their collaboration and shared purpose as we want to be
dedication and service. New Board members Leeanne known as a trusted landlord, a valued partner and a
Whaley, Alan Campbell and Paul Wilson joined us, and great place to work.
we are very much looking forward to working with them. At the heart of everything we do, is the simple but

Our stakeholders partner with us, support us and powerful belief that everyone deserves a place to call
encourage us and we are ambitious and excited home. We remain focused on doing what’s right so that
about what we can deliver together. During the year we can provide great homes for people to live well.
we carried out a survey of key stakeholders to gauge
their experience of working with Clanmil and their
perception of us. The results were very positive and
have helped shape our new 2026-31 strategic plan
which we launched at the end of March. This strategy
will guide how we work at Clanmil and sets out our
priorities for the next five years. It is based around four
pillars that focus on delivering an excellent customer
service, scaling up to meet the housing challenge,
continuing to invest in our existing homes and being
an organisation that is ready for the future.

We want our customers to know that they can rely on
us when they need us and we will do our very best to Maeve Monaghan Carol McTaggart
get things right for them first time. We also want them Chair Group Chief Executive
to feel listened to and involved whilst also making it

Clanmil Housing | Annual Report and Accounts 2025-26 11