Page 14 - Housing Solutions Annual Report

Corporate Objective Impact How it’s managed and mitigated

3. Exceeding Local Duty of care to staff, • Qualified external specialist advisors on all
Expectations/ residents and the public health and safety and fire safety matters
Maintaining our in the operation of our & HSE best practice followed. OHSAS/ISO
Properties/Staff business 18001 accredited. CHAS accredited. ROSPA
Retention & Attraction health and safety best practice followed
• Comprehensive safety management system
covering safety procedures/risk assessments
in place to ensure all staff have suitable
knowledge and compliance. Tailored annual
health and safety training for all staff

• Major incident plan in place, with cross
functional teams to ensure proactivity in the
event of a major incident
• Regular oversight at executive and Board
level of extended major incidents, such as
Covid-19

• Covid-19 temporary service changes –
compliance with latest government and HSE
guidelines to ensure key health and safety
compliance works continue

• Vulnerable residents contacted throughout
Covid19 to ensure linkage with appropriate
support

4. Development Growth Development timing • Board reviews the development programme,
and shared ownership sales completions and cash forecasts as a
standing item, including assessment of effect
on internal covenant buffers and net debt
per unit position

• Stress testing includes the impact of shared
ownership values falling, increased sales
periods and development slowdown
• Risk assessments prepared and monitored
for each scheme with regular review of the
housing market for signs of market slowdown
including impacts of Brexit and Covid19

5. Strong Corporate IT Systems failure • Third line support in place, including active
Foundation/Digital & back-up to protect data and ensure system
Innovation recovery
• processes in place to protect systems in case
of virus or cyber attack
• IT Acceptable Use Policy in place with
regular refresher training
• Processes and monitoring in place for data
protection management both within an
office environment and remote working

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