Page 15 - Housing Solutions Annual Report
P. 15

6.   Strong Corporate        Lack of effective          •  Board assurance framework in place and
                        Foundation              governance                  reviewed in line with changes to Corporate
                                                                            Risk Register
                                                                           •  Detailed review of risk registers by Audit
                                                                            & Risk Committee at each meeting
                                                                           •  Detailed updates provided to Board
                                                                            throughout Covid-19 crisis with all planned
                                                                            meetings arranged via video conferencing
                                                                           •  Annual review of compliance with NHF Code
                                                                            of Governance and Regulatory standards
                                                                           •  Annual Board member appraisals carried
                                                                            out and Board Succession Planning Policy
                                                                            in place
                                                                           •  Emergency decision making delegated
                                                                            powers in place

                   7.   Remain Financially      Major changes in economic   •  Operating costs kept low and margins
                        Strong                  conditions                  maintained at high level

                                                                           • Review development assumptions regularly
                                                                           •  Regular review of business model
                                                                            assumptions, stress and scenario testing,
                                                                            early warning indicators identified
                                                                           •  Covid-19 re-profiling of budget and review
                                                                            of business plan

                   8.   Remain Financially      Care Home portfolio        •  Regular meetings with providers and local
                        Strong                                              authorities

                                                                           •  Regular review of cash forecasts,
                                                                            contingency planning, including stress
                                                                            testing failure to receive rental payments

                   9.   Exceeding Local         Material fall in           •  Detailed repairs profiling and budget
                        Expectation/            operating performance       management
                        Supporting our                                     •  Regular communication to residents, staff
                        Residents
                                                                            and stakeholders
                                                                           •  Revised Covid-19 repairs policy in place

                                                                           •  Method Statements issued and appropriate
                                                                            PPE for all maintenance operatives


                  10.   Remain Financially      Not achieving rental       •  Proactive support and regular
                        Strong/Supporting       income                      communications for residents throughout
                        our Residents                                       Covid-19
                                                                           •  Focus on income collection and welfare
                                                                            support
                                                                           •  Arrears dashboard and detailed analysis of
                                                                            arrears
                                                                           •  Detailed trend analysis to drive targeted
                                                                            support and intervention





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