Page 15 - Clanmil Together Magazine Summer 2025

A world of resources Stay safe in the sun

on our website Most of us have been loving the recent spell of hot weather

and the benefits of sunshine – like getting outside more,
Did you know that you can access soaking up the vitamin D and watching our gardens bloom.
lots of useful information, documents But it’s important to stay safe in the sun.
and booklets on our website at Useful documents
www.clanmil.org.uk? These are just some of the booklets that Here are some useful tips to 4 Keep your home cool 7 Check on older
can be found under Menu/Customer Area/
Here’s where to find some of the most Useful Documents. look after yourself and others: ✓ Close curtains or blinds people and children
popular sections. • Customer Handbook 1 Use sun cream during the hottest part ✓ Older adults and young
of the day.
children are more
Your Neighbourhood Team • General Needs Standards of Service ✓ UV rays can be strong even ✓ Open windows early in vulnerable to heat
To find out the name of your Housing • Independent Living Standards of Service on cloudy or breezy days. the morning or evening exhaustion or sunburn.
and Assets Officers, visit the Your • Customer Strategy 2022-2026 ✓ Use a broad-spectrum sun when it’s cooler. ✓ Check in on neighbours
Neighbourhood Team (yellow box on • Some earlier editions of the cream (SPF 30 or higher). ✓ Use a fan to circulate air or relatives who live alone
the homepage) and type in your postcode Together magazine ✓ Reapply every two hours, if needed. during very warm spells.
and address. Repairs or more often if you’re 5 Avoid the midday sun 8 Cool down if you

You can also keep up to date with Clanmil For information about repairs and who to sweating or wiping ✓ UV rays are strongest overheat
your face.
news on our social media channels: contact in an emergency and what your between 11am and 3pm. ✓ Rest in a shaded or
responsibilities are, select the blue ‘Fix’ box 2 Wear a hat and ✓ Try to stay in the shade or cool place.
on the home page or find it under the Menu sunglasses indoors during this time.
and choose Report a Repair. ✓ Use a damp flannel or
✓ A wide-brimmed hat 6 Wear light clothing spray bottle on your face
protects your face, ears ✓ Choose loose-fitting, and neck.
and neck.
Keeping your • What is PCI DSS? ✓ Sunglasses with UV light-coloured clothes ✓ Have a cool (not ice-cold)
shower or bath.
that cover your skin but
payment It is a global security protection help protect let it breathe.
standard, created to
your eyes.
details secure help businesses protect 3 Drink plenty of water Useful resources
cardholder data (like
credit/debit card ✓ Stay hydrated, especially Have a look at the Care In The Sun website for more tips
numbers, expiration if you’re older, take and advice: https://careinthesun.org

The security of your payment details is important to us, dates, etc.). medication, or have Check the UV index where you live on the Met Office
website: https://weather.metoffice.gov.uk
and we are in the process of making sure we handle • What does it mean? a health condition. Protect yourself against skin cancer – find out more on the
card payments securely and responsibly. ✓ Don’t wait until you’re Cancer Research UK website: www.cancerresearchuk.org
Becoming PCI Compliant thirsty – sip water regularly.
We are introducing measures to become compliant with the means our systems,
Payment Card Industry Data Standard (PCI DSS). processes, and people
One of these measures will be ‘call masking’. This means are meeting these Customer Satisfaction Survey update
that instead of calling out your card details over the phone security requirements.
when you’re paying rent for example, you will be asked to Thanks to those customers who took part in the
enter your card details on your phone keypad instead. • Why does it matter? Customer Satisfaction Survey. Your comments and
This extra layer of security is being provided by our card It helps prevent data feedback help us to improve our services to you. The
full results will be available in the Customer Annual
payment provider AllPay. breaches, fraud, and Report which will be published in summer.
theft of sensitive
We’ll keep you updated with any further changes as we payment information. The Customer Annual Report will be available to view
implement them. in the Customer Documents section of our website,
clanmil.org.uk.

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