Page 17 - Clanmil Together Magazine Summer 2025

Focus on floods – are you prepared? • Turn off gas, electricity and • Move important items to Stay safe, always listen to
water supplies when flood
the advice of the emergency
safety – take items upstairs
water is about to enter your or to a high point in your services and evacuate when
With floods on the increase in recent years and predictions that they will be more home if safe to do so. property. Safely store told to do so
common in future, we want everyone who lives in a Clanmil home to be prepared • Don’t touch sources of important documents such • Leave your home if the
as insurance papers.
if the worst should happen. electricity when standing • Move items of furniture that emergency services say so
– refusing to leave on their
in flood water.
You can find out if you live in a flood risk area by viewing the Department for • Keep listening to local radio are expensive or harder advice will put you, your
Infrastructure’s flood maps – go to www.infrastructure-ni.gov.uk/topics/flood-maps-ni for updates. to repair before cheaper family and those trying to
ones. If possible, move
help you at risk.
• Warm, waterproof clothing Monitor flood risk • Flood water can rise quickly your outside belongings • When you are evacuated
If an emergency affects and blankets. – stay calm and reassure to higher ground.
your supply of electricity, • A first aid kit and • Check the weather those around you. • If the flood water hasn’t you will be taken to an
forecast where you live at
evacuation centre run by
gas or water, use the prescription medication. the Met Office website, • Call 999 if you are in danger. reached you, move your car your local council. Free food
contact details below: • Bottled water and non- www.metoffice.gov.uk Remember, flood water is to higher ground and move and bedding is provided.
• Flooding Incident Line: perishable foods. Baby • Stay alert to localised dangerous outdoor pets to safety. Bring spare clothing,
0300 2000 100 food and baby care items. flooding/surface water • Avoid walking or driving Help stop water entering essential medication and
baby-care items if you have
• Northern Ireland • A list of important contact flooding. This usually through it. your home an infant.
happens where drainage
Electricity: 0345 7643 643 numbers including the systems are unable to cope • Keep children and • Put plugs in sinks and • Most evacuation centres
Flooding Incident Line:
• Northern Ireland Water: 0300 2000 100 with heavy spells of rain. vulnerable people away baths – weigh them will let you bring your pets.
from it.
down with a sandbag,
0345 7440 088 • Keep your flood kit handy Rainwater is unable to pillowcase or plastic bag Take their food. Put cats
• Phoenix Natural Gas: and make sure your family drain away and quickly • Wash your hands thoroughly filled with garden soil, and small animals in a pet
if you touch it.
carrier or secure box.
0800 002 001 know where it is kept. builds up, causing flooding or a heavy object.
in unexpected places.
• Firmus Energy: Know who to contact Protect what you can • If you do not have non- This guidance has
0800 002 001 and how What to do in an emergency • Put flood protection return valves fitted, plug been adapted from
• Agree where you will go in Listen to and act on the advice equipment in place when water inlet pipes with towels a toolkit designed
the event of a flood and of the emergency services. there is a flood warning or cloths and disconnect any
What to do if you live in a how to contact each other. Follow these simple steps – follow manufacturer equipment that uses water by the National
flood risk area • Keep a list with all your to stay safe: instructions carefully to (like washing machines and Housing Federation
help stop the flood water.
dishwashers).
• Check your contents important contacts to hand. • Gather essential items
insurance policy. Confirm Think about what you can together either upstairs
you are covered for flooding. move now or in a high place. Manage your tenancy with
Find out if the policy • Move items of personal • Fill jugs and saucepans
replaces new for old and value such as photo with clean water.
if it has a limit on repairs. albums, family videos • Move your family and pets
• Don’t underestimate the and treasured mementos upstairs, or to a high place
to a safe place.
with a means of escape.
value of your contents. ClanmilConnect is a secure, easy to use, online Did you know?
customer portal, that allows you to manage
Know how to turn off your your tenancy, whenever and wherever suits More than 1,900 Clanmil customers are
gas, electricity and water Your local council you. You can access the portal on your phone, registered on the ClanmilConnect portal
mains supplies can provide specific computer or tablet and report repairs, make and the app has been downloaded over
• Ask your Assets Officer information about payments, update personal details, report 1,000 times!
or Housing Officer how what to do if there is anti-social behaviour, view rent statements,
to do this. flooding in your area. and much more. What’s new?
You can use the My Requests section
Prepare a flood kit of essential Contact details for all You can access the portal online or download to get answers to your frequently asked
items which contains: local councils are the ClanmilConnect app to your smartphone questions and get in touch with the right
• Copies of your home available on the NI or tablet. person at Clanmil.
contents insurance Direct website: Scan here to Any questions? Contact your Scheme
documents. www.nidirect.gov.uk download the Co-ordinator or Housing Officer, or email
• A torch with spare batteries. ClanmilConnect app housing@clanmil.org.uk

• A wind-up or battery radio.

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