Page 12 - 34294.04 Clanmil Annual Report 2026

CUSTOMER SURVEY

RESULTS 2025-26

We recently received feedback from 838 of you through our annual
customer satisfaction survey which took place between 20 February
and 27 March 2026. The responses we received, both good and not
so good, let us know where services and support are working well for

customers and where we need to do better.

Here is a summary of the survey results:

73% 71% 71% 78%

satisfied with satisfied with the satisfied with the satisfied that
the service overall repairs time taken to Clanmil provides
provided service from complete most homes that are
by Clanmil Clanmil over the recent repair after well maintained
last 12 months it was reported
up 6% from 67% up 8% from 70%
in 2024-25 up 13% from 58% up 13% from 58% in 2024-25
in 2024-25 in 2024-25

12 Clanmil Housing | Customer Annual Report 2025-26