Page 14 - 34294.04 Clanmil Annual Report 2026

GET INVOLVED

We want you, our customers, to have a say in the services we provide and how we deliver them.
We appreciate your feedback which helps us understand what is working well for you and
where we need to improve.

So that it’s easy for you to work with us, in a way and Estate Walkabouts – Open to all customers.
at a time that suits you, we have lots of ways for you Have your say about the external areas within your
to be involved and have your say: neighbourhood and raise any concerns.

Reader Panel – Write and review articles for the Tenant Associations – Become a member of your
Together magazine and review relevant customer local group and support and improve your community.
policies and leaflets. We can help with set-up and support you to apply
for funding.
Service Improvement Panels – Consider
services and business areas to review, provide ideas Customer Panel – Provide valuable feedback
for improvement and influence change. Training will to Clanmil by participating in telephone, text or
be provided. email surveys.

Local Engagement Forums (LEFs) – These All of these options provide an opportunity for you
groups discuss housing issues relevant to their area. to directly influence the design and delivery of the
Work closely with staff, engaging, listening and taking services we provide. Together we can make sure
action and be involved in organising and delivering our services are right for you and your neighbours.
community events.
If you would like to be involved,
A representative from each LEF is invited to join the or find out more, please contact us at
Customer Council, which also includes senior staff. The customer.engagement@clanmil.org.uk
Council’s role is to ensure that customers are involved or speak to your Housing Officer.
in a meaningful way in decisions about services that
affect them.

Mystery Shopping – Test our service to make
sure we’re doing exactly what we promise to.
Training will be provided.

14 Clanmil Housing | Customer Annual Report 2025-26