Page 21 - Clanmil Together Magazine Summer 2025

Repairs update Gas safety – let us in for

We are working with new contractors, NG and NICOR, to maintain your essential checks
homes to a high standard and carry out repairs. We appreciate your
patience and co-operation during the past few months, when there
have been some changes in our repairs service. It is a requirement in law for Clanmil, as Why gas safety checks matter:
your landlord, to ensure that essential • Keep you and your family safe.
We look forward to welcoming Keeping heating safe gas safety checks are completed every • Reassure your neighbours your home
another new contractor in the and efficient year. We must get into your home to is as safe as theirs.
next few months. complete these. If you fail to co-
To keep all Clanmil homes operate with your obligations, under • Save you money with a more efficient
We understand the safe, comfortable and your tenancy agreement, you will be running boiler.
importance of quality repairs energy-efficient, we work
and we are working to with contractors CTS and ATS 85.1% charged a fee. • Prevent breakdowns and repairs.
improve how we deliver to carry out inspections and Help us to help you keep your home safe and • Avoid significant recharge costs to you.
an efficient, reliable service repairs on heating systems. customers satisfied warm by letting our contractors into your home • Avoid the risk of you losing your home.
that meets your needs. with our service to service your boiler and carry out essential
safety checks.
Our team: Remember to always Our contractors will contact you in advance Let us in ...and win!
here to help you let our contractors into to arrange a time that suits. You could win a £50 shopping gift card in
your home to carry out
We are continuing to grow our essential work. See page our Gas Done In One competition. Simply
in-house team of maintenance 21 for more information. What you need to do let CTS, our contractor, into your home on
officers to work along with our In a 2024-25 If our contractor can’t get in touch with you to their first arranged visit with you. They will
contractors. One in five repairs satisfaction survey arrange an appointment, you have missed a record the visit and let us know, and you
completed in 2024-25 has carried out by IFF, more call or you weren’t in your home at the agreed could be chosen as the lucky winner.
been by one of our in-house than 85% of Clanmil time, they will contact you again to arrange a Congratulations to Megan who was our
team. new appointment.
customers said they most recent winner.
were satisfied with the If you prefer to contact us directly to She and her son are pictured with
work carried out arrange an appointment, please phone the David from our servicing team and
on repairs. servicing team on 028 9087 6016 or email Eamon from CTS.
service@clanmil.org.uk

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