Page 5 - Clanmil Together Magazine Summer 2025

Recognising an

award-winning customer

Claire Darby, Senior Engagement Officer, receives As well as celebrating those customers who go the extra mile in their communities
the Silver Tenant Participation Award from Sheenagh with the 2025 Good Neighbour Awards and Customer Engagement Champions,
McNally, Supporting Communities, alongside Clanmil
customers Jack Close and Margaret Preshur at the we also joined in the celebrations when Clanmil customer Elishia Mullan won the
Customer Engagement Conference in Belfast. Housing Hero (Tenant) category at the Chartered Institute of Housing Awards.

Clanmil Awarded Silver for We nominated Elishia for her tireless work at others to start their own community initiatives.
Caffrey, Belfast where she has been a voice
Her advice to fellow Clanmil customers is:
for customers, a volunteer in a range of
Putting Customers First community projects and a representative “Get involved in something that interests
you and find out what’s happening in your
for all social housing customers on the
Northern Ireland Housing Policy Panel. community, join some of Clanmil’s customer
engagement groups and support the initiatives
We were delighted to have What Supporting Involving customers at all Elishia dedicates her time to Clanmil by that mean something to you.”
been awarded a Silver Communities Said: levels of decision making is participating in recruitment panels, judging
Tenant Participation Sheenagh McNally from one of our priorities and we awards, and providing feedback through Wise words Elishia, and congratulations
Accreditation earlier this Supporting Communities value the contribution that mystery shopping. Her work has inspired again on your award!
year, in recognition of our praised the effort that went people living in Clanmil homes
ongoing work to involve and into the award: make to the work we do.
engage with our customers. “Congratulations to Clanmil Whether it’s joining a Local
Engagement Forum, inputting
The award, presented by Housing for achieving the Silver to a Service Improvement
Supporting Communities, rating in Tenant Participation. Panel or being part of the Elishia Mullan
an independent charity This is a great achievement. Customer Council, customer at the CIH All
that champions tenant and The process of accreditation participation is so important Ireland Awards
community involvement, takes many months and huge for shaping our services. We with Clanmil
celebrates the progress effort from the applying will continue to do all we can Housing Officer
Christopher
we’ve made in customer organisation. Thanks to to ensure customers feel Donnelly
engagement since 2021. everyone who contributed in involved and will examine the
any way to the submission and recommendations made by
This is the first time Clanmil has who took part in interviews and
applied for the accreditation, focus groups. We wish everyone Supporting Communities so
and the process was no small at Clanmil all the best as you that we can work towards the
task. It involved submitting continue on your customer next level of recognition, a
nearly 400 pieces of evidence, engagement journey.” Gold rating.”
showing how we involve The award was presented at
customers in shaping our Listening and Learning our Customer Engagement
services — everything from the Conference in Belfast which
information we provide, to the Eliza Martin, Community took place in March this year.
way we listen to feedback and Investment and Fundraising A big thank you to everyone
work in partnership with our Manager at Clanmil said: who contributed – we couldn’t
customers. The evidence was “We welcome this recognition have done it without you!
carefully reviewed and, of our work in customer
followed by focus groups and engagement and thank all
interviews with both customers those customers and
and Clanmil colleagues. colleagues who participated.

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