Page 7 - Clanmil Together Magazine Summer 2025

Have Your Say

– Get Involved with Clanmil

Do you live in a Clanmil home and want to help make things even
better for your community? We’d love to hear from you!

At Clanmil, we believe the best way to improve our services is by
listening to the people who use them every day – you. That’s why
we offer lots of easy and flexible ways for you to get involved, no
matter your experience or background. Everyone’s welcome! SIPs – taking a look

Ways You Can Take Part • Childcare or caring costs? at how we can do better
You can choose the option We can help with those too The following people,
representing a range of
that suits you best: • Meet friendly, like-minded customers, have been
• Reader Panel – Help people who care about appointed as Chairs and
us review newsletters, making a difference Vice Chairs of the LEFs. Margaret Preshur has been a
publications, and leaflets You can take part in person A Service Improvement Panel (SIP) is a
before they’re published (we’ll cover your out-of-pocket Fermanagh, Armagh group of Clanmil customers who assess, member of the SIP group for over
• Service Improvement expenses) or join online & Mid Ulster review and make suggestions for improving two years and joined the group
to make changes, ensure the
Panel (SIP) – Give feedback from the comfort of your own Chair: Paul Suckling, services offered by Clanmil.
on how we can improve home - whatever works for you! Legion Court Banbridge customer voice was heard and
our services Vice Chair: Samantha We’d love more customers to get involved in see improvements to the service
• Estate Walkabouts – Join Ready to Get Started? Stewart, Tirkane Court, our SIP group. both she and other Clanmil
us to look at your local area It’s easy! Just visit Maghera This year, customers and Clanmil colleagues discussed customers receive.
and suggest improvements clanmil.org.uk, go what areas should be reviewed. There are two we will She said:
• Local Engagement Forum to the Customer Belfast be focussing on - the Clanmil Connect portal and the “ I’ve been involved in two service
(LEF) – Meet regularly with Area and click Get Chair: Mark Hinds, repairs service. improvement panels at Clanmil
other customers and our Involved, or scan the QR code Greenville Court, Belfast looking at the window cleaning
colleagues to share ideas to jump straight to the page. Reviewing ClanmilConnect and grounds maintenance
and updates Vice Chair: Sam Preshur, and the repairs service services. The idea behind the
Hughes Court, Belfast
• Mystery Shopping – Try out Or, contact us on 028 9087 In late summer, the SIP group will be reviewing service improvement panel is
6000 and ask to speak to
our services and report back your Housing Officer or Antrim & Lisburn ClanmilConnect, the online portal (also available to make the services customers
on your experience Clanmil’s Senior Engagement Chair: Currently vacant as an app) that enables customers to access their receive from Clanmil as good
• Tenants Association Officer, Claire Darby. rent account, update contact information and report as they can be. We look at what
– Get involved in your Vice Chair: Margaret and monitor a repair. works well and what needs
local community group You can also email customer. Graham, Semper, Dunmurry improved. I’ve really enjoyed
• Consumer Panel – Share engagement@clanmil.org.uk Down In autumn this year, we will be starting another review being involved in making things
your views on specific issues Chair: Lesa Pedan, Killard looking at the communication around our repairs service. better for everyone at Clanmil
that matter to you Join your Local We will look at what happens when we receive a repair
Engagement Forum (LEF) Heights, Newtownards request from one of our customers. and through the SIP I’ve met
Why Get Involved? If you live in a Clanmil home, Vice Chair: Agnes Sproule, Ready to get involved? lots of new people.”
• Have your say on how want to get involved in your Talbot Street, Newtownards We’d love to hear from you!
Clanmil delivers its services community, and help improve North West and West
• Help shape real change our services to you, why not Chair: Currently vacant If you are interested in joining the SIP group and
in your community join your Local Engagement would like to review either ClanmilConnect or the
• Get to know the people Forum (LEF)? Vice Chair: Currently vacant repairs service, we’d love to hear from you!
behind Clanmil Anyone is welcome, and Please contact Clanmil’s Senior Engagement Officer
• Learn new skills and you don’t need previous Claire Darby by emailing customer.engagement@
receive helpful training experience. clanmil.org.uk or phone 028 9070 6000.

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