Page 7 - 34286 - Spring 2026 Together Magazine

LISTENING

TO OUR

CUSTOMERS

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Over the past year C lanmil has been working hard
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to improve ho w e r espond to customers and
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resolv a ny issues yo m ay hav fi rst time round. A
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big part of this has been listening directly to your
experiences and feedback.
Servic I mprovement Improvement t o t he
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Recently c ustomer t oo p art We have continue t o i mprov t he fo y ou t enancy agreement
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wha w orks well and wher t hings service o nline. welcome letter.
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Quicker update o n r epair a nd ca n ow view if a c ontractor If yo h av a ny issues finding
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better visibilit o f w hat stage ha h ad a ‘ No Access t o c arry
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T a king step t o e nsure our Wher y ou c ontracto h as Monday-Frida 9 am – 5 pm
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colleagues ar a bl t o s upport arranged an appointmen f or on 0289 8 76019.
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customer b ette w hen your repair y ou’l b e a ble to view
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registering fo t he Customer your appointmen d ate
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Portal and raising awareness What’s coming next: Workin t ogethe f or
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about what th b enefits of better service
using the portal are Helpful alerts when your gas
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boiler service is du t o h el y ou Improvin s ervice i sn’t just
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What we’v a lready book an appointmen w it o ur abou t echnology. Th a ctions
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improved contractor from th S ervice Improvement
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As part of the improvements In orde t o h el y ou keep your cleare c ommunication q uicker
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programme, we’ve strengthened Clanmi C onnect Portal secure resolution of queries, an u sing
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ho t eams work together to we will be introducin m ulti- customer insigh t o d rive future
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resolve querie m s or q uickly, factor authentication improvements.
improved training an s upport for
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staff a nd made better us o f Ou c ustome s ervice team will Thank yo t o e veryon w ho
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customer feedback to shape be full t rained an w il b e a ble shared their views. Y o ur
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service changes to help support customer u se feedback really does shape
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online service i f t he c hoose ho w e d eliver service n ow
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together magazine summer 2026 7