Page 26 - Housing Solutions Annual Report

With a further £1m spent on our re-roofing programmes, our investment has ensured that 100% of our
properties meet the Decent Homes Standard. Achieving our target of completing 1,600 stock condition
surveys throughout the year has enabled us to have robust information upon which to base our future
maintenance plans.

Planned Maintenance Spend

New kitchens and bathrooms 16%
New boilers 34%
Window replacements
New roofs
Fire safety 12%

5%

33%

Since 2016 we have focused on reducing the number of jobs per property to align with the sector median
of 3.5. In 2019/20 we have reduced jobs per property by using innovative methods of working as well as
continuing to invest more heavily in our planned works programme.

Average Jobs per Property

6
5
4 4.84 4.7
3 3.97 3.71 4.02 3.5
2
1
0
2014/15 2015/16 2016/17 2017/18 2018/19 2019/20

In 2019/20 we completed over 17,000 routine repair jobs. We continue to complete jobs in the top quartile
performance, with an average of 10 days. High levels of satisfaction with the most recent responsive repair
was maintained at 94% in 2019/20. This satisfaction is supported by strong operational performance, with
88% of repairs completed on first visit and over 96% of emergencies dealt with within a 4-hour target.

26 Annual Report and Accounts 2020

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