Page 30 - Housing Solutions Annual Report

Resident Engagement & Social Value

Housing Solutions Service Improvement Panel Housing Solutions adopts the HACT (Housing
has undertaken several reviews during 2019/20, Association Charitable Trust) Social Value Bank
providing invaluable feedback and input into a methodology to measure the social value of the
range of initiatives and policies. This has included activities we carry out. It is a straightforward way
reviewing our rent arrears, complaints and of attaching cash values to social activities that are
communal areas policies, together with providing traditionally more difficult to quantify
input into the development of our new customer
involvement strategy.
The Service Improvement Team panel also took
part in a workshop exploring key aspects of
placemaking and provided feedback on changes to “My input helps to give
our caretaking and grounds maintenance services.
The panel has also provided scrutiny of several Housing Solutions an insight
areas of our digital transformation programme, into what it’s like to be a
including innovative technology developments such
as the Alexa skill. resident. It’s nice that my
opinions and my experiences

are considered.”
Promoting
Independence
Phil, Service Improvement Team
Scrutiny Panel Member

£826,000

Social
Stronger Value Learning New
Communities Skills
During 2019/20 our community activities,
including help into work clubs, providing
access to the internet and financial and
benefits advice have a net social value
benefit of over £826,000 (or £26.86 for
every £1 spent on activities)

Housing Solutions The net social Ratio
What we did Investment impact benefit £1: £x
£ £
Provision of free Wi-Fi £24,200 £740,872 £1 : £30.61

New business course - £7,740 £11,576 £1 : £1.49
STRIVE
Help into work - £6,428 £73,606 £1 : £11.45
Employment Club

TOTAL £38,368 £826,054 £1 : £21.52

Our social impact is wide ranging and covers our digital inclusion projects; staff volunteering activities; and
supporting people into employment. The enables us to understand and evidence the social impact of our
community investment activities and compare the social impact of different programs.

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