Page 31 - Housing Solutions Annual Report

“Maidenhead is fizzing with entrepreneurial spirit and it’s great

that Housing Solutions and RBWM work together to help kick

start and grow new businesses.”

Rt. Hon. Theresa May MP

2019/20 saw us complete another successful STRIVE new business course in partnership with Enterprise
Cube, and we were delighted to welcome our local MP, Theresa May, at the graduation event.
Innovation & Digital Services

UKHA UKBA

42% £1.8m UKHA UKBA

of our residents with of portal rent finalist for finalist for
an online Housing payments Innovator of the Innovation of
Solutions portal account Year in Technology the Year

During 2019/20 our digital transformation has continued, with further enhancements to our online portal
which has resulted in a significant increase in rent paid online, with this reaching £1.8m this year. We have
seen the successful introduction a Chatbot, which helps triage residents’ queries before passing them to an
agent if needed.

As more of our services and other organisations move to online channels,
it is key that our residents have access to the internet in their home
from day one of their tenancy. During 2019/20 we have doubled our
Wi-Fi offerings to our residents, with 800 households now connected
to Housing Solutions Wi-Fi network. This included providing Wi-Fi in a
number of our care homes, which has proved hugely beneficial during the
Covid-19 restrictions, enabling residents to maintain contact with their
families and loved ones.
Chatbot!

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