Page 33 - Housing Solutions Annual Report

We have been at the forefront of digital innovation,
enabling us to react quickly and effectively when
Covid-19 restrictions came in, with our office and
contact centre fully operational and remote working
in less than 24 hours.
We recognise there is more that we can
do, and our ambitions are to ensure that Wellbeing
we have future proof digital infrastructure,
services and all our residents are digitally
included. For us digital inclusivity means Housing Solutions Housing Solutions
much more than just access to the
internet, it is at the heart of sustainability,
employment and wellbeing. Digital

Inclusion

Sustainability Employment

Housing Solutions

Some of the exciting projects we will be working on delivering

in 2020/21 are:

• Expansion of our community broadband, doubling connectivity to reach 1,600 homes
• Roll out of our Alexa skill to all residents with a target of at least 300 active users
• Further enhancements to our Chatbot function enabling our residents to contact us 24/7
• Maximising our online repairs booking portal
• Exploring innovative new ways of digital functionality, such as ‘track my tradesman’ and
digital repairs diagnostics

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16645.02 HS Annual Report 86pp A4 v10.indd 33 10/11/2020 13:34