Page 34 - Housing Solutions Annual Report

Staff retention and attraction

Leadership and Health & Performance Going the 90% are happy
Management Wellbeing coaching & Extra Mile working at
training mentoring awards Housing Solutions

We are committed to investing in our staff and during
2019/20 have offered a variety of training and development
opportunities including our management training programme,
with 16 managers successfully completing the course this
year. We have launched a new mentoring programme to
support our managers and our Development Fund has seen 6
colleagues financially supported through professional housing
qualifications.
Throughout the Covid-19 crisis we have continued to support
and engage our staff, holding virtual team meetings and staff
briefings, maintaining regular contact and ensuring our staff
have all the information and support they need to continue to
provide services to our residents.

We carry out regular ‘pulse’ surveys to ensure that staff
continue to be happy and motivated to support achieving
our strategic goals. Our last survey told us that 90% of our
employees are happy working at Housing Solutions. We have
further developed our induction and training programmes
and this work is reflected in 86% of staff feeling satisfied with
training and development opportunities.

2019 Employee Survey Scores %

Employee Satisfaction
77 Work/Life Balance
76 Proud of Work
88 Happy Working
90 Training & Development
86

1 21 41 61 81 101

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16645.02 HS Annual Report 86pp A4 v10.indd 34
16645.02 HS Annual Report 86pp A4 v10.indd 34 10/11/2020 13:34