Page 32 - Housing Solutions Annual Report

We have digitalised processes including new tenancy sign-ups, shared ownership sales together with our
recruitment process and many internal forms and documents. We have also invested in new technology to
mobilise our staff, giving access to systems and information out in the community and from wherever they
are remotely working. This has all enabled us to respond swiftly to the rapid change in working required as a
result of the Covid-19 crisis.
We have continued to develop and enhance our website, enabling our residents to have access to real-time
repairs booking, manage their rent accounts including setting up recurring payments. These enhancements
have seen the percentage of our residents with an online account increase to 42%, and we have set a target
of 60% to be achieved by the end of 2020/21 .

Use My Housing Solutions portal anytime to:

We successful trialled a Housing Solutions Alexa skill
with over 100 of our residents who, over the course of
four months, successfully gave us invaluable feedback
for improvements on the skill, which provides access
for residents to report a repair, check their rent
balance and much more. The skill has now been
approved by Amazon and 2020/21 will see this rolled
out for all our residents. https://www.housingsolutions.
co.uk/corporate/corporate-videos/

We were also delighted to be shortlisted as finalist
in the UKHA awards for Innovator of the Year, for our
resident portal, chatbot and Alexa skill.

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